Vodafone credit check failed with a perfect credit score

A fellow member of my family unit practical for a Vodafone SIM only contract and was declined in the credit check.

They have perfect credit: they have a score of 999/999 on Experian (which is what Vodafone use) and have a twenty+ year history of perfect credit.

My question is, how have they perhaps failed the credit check?

Comments

  • Vodafone would be better positioned to reply since they know what their own credit scoring criteria is. But I would consider information technology a lucky escape anyway. I wouldn't want to be a Vodafone customer.

  • mooxmoox Posts: 18,880

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    Nosotros don't accept credit scores in this country - what Experian tells you is their interpretation of a credit score (and if you lot bought the £2 statutory written report it wouldn't mention a score, it's a creditexpert affair). It isn't like the US where they have a more formalised score.

    Companies like Vodafone obtain the aforementioned credit data you lot can, and they employ their own model to decide if you're suitable.

  • That is very odd, I wonder if the family fellow member is not giving the total story, or if Vodafone reference another agency or have changed.

    Something doesn't add up here such a high score, sounds highly suspicious that they have the highest possible attained score, (acknowledging that there isn't actually a single score in the UK).

  • That is very odd, I wonder if the family fellow member is not giving the total story, or if Vodafone reference some other agency or take changed.

    Something doesn't add up hither such a loftier score, sounds highly suspicious that they have the highest possible attained score, (acknowledging that there isn't actually a single score in the Great britain).

    I was there when they were rejected over the telephone, I was listening to the conversation (it was on speakerphone).

    On Experian, the score is 999/999 and that is with more than 20 years of credit info. They have been with the same banks for many, many years, lived at the same address for 17 years.

    They've always paid back their debts on time and mortgage payments are always on fourth dimension then yes there actually is no reason at all for the rejection.

  • Back when I was 24 I had a 999 score with Experian.

    Equally mentioned in a higher place, the score is actually pretty meaningless. The credit reference agencies don't know details like your employment status, income and outgoings.

    I was turned down for a 30 day SIM only contract past 3 with that score - information technology turned out to be a computer glitch.

  • enapaceenapace Posts: 4,303

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    Honestly at that place should exist a proper system set for credit scoring as it is simply stupid how it is done in this land.

  • Vodafone would be better positioned to answer since they know what their ain credit scoring criteria is. But I would consider information technology a lucky escape anyhow. I wouldn't desire to exist a Vodafone client.

    Are vodafone that bad?

  • mooxmoox Posts: 18,880

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    Honestly there should be a proper system gear up upwardly for credit scoring as information technology is simply stupid how it is washed in this country.

    It won't change much. It would just mean that each company would choose different thresholds - and peradventure rejecting customers who just fall brusk of the threshold.

    Even if at that place was a score, it doesn't hateful companies have to utilise it. They could just exercise as they do now.

    Information technology'd be better if they could explain why you were denied

  • Honestly at that place should be a proper arrangement ready for credit scoring as information technology is just stupid how it is done in this country.

    Some elements are more important to some companies, such as a expert verified address and being listed on the electoral annals vs the occasional missed payment, some favour other criteria. The do good of the U.k. system is that the companies don't rely on just 1 score, but generate their ain score based on the gamble factors for their industry, which can vary by manufacture.

    Companies also make adjustments from fourth dimension to time based on current default / fraud levels and of those given credit with different characteristics which defaulted, therefore giving them the power to arrange or notice the risk management sweet spot.

    Some companies pick certain credit profiles, with some credit cards they actually like people who occasionally miss payments and have an boilerplate score, but no CCJs equally they like the fact y'all'll incur some charges from time to time! A customer that e'er pays back month by calendar month earns them virtually nothing, vs a customer who borrows and pays the APR, with credit cards they tin run across on your credit profile if you e'er repay every month and yous'd be of less interest to them than a customer that doesn't and borrows.

  • japauljapaul Posts: 1,727

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    Could only be a keying mistake and a name or accost was spelt wrongly so it never found the details which volition be an instant rejection.

    Experian credit score shouldn't be 999 if there's been a recent application as a search reduces it so I'd look to meet if the search shows on the credit file. If not, then yous probably have your reply.

  • Could just be a keying error and a proper noun or address was spelt wrongly and so it never found the details which volition exist an instant rejection.

    Experian credit score shouldn't be 999 if there's been a recent application as a search reduces it so I'd look to see if the search shows on the credit file. If not, then you lot probably have your answer.

    Sounds the most likely thing.

  • enapaceenapace Posts: iv,303

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    Some elements are more important to some companies, such every bit a adept verified address and existence listed on the electoral annals vs the occasional missed payment, some favour other criteria. The benefit of the United kingdom of great britain and northern ireland system is that the companies don't rely on merely 1 score, but generate their own score based on the take chances factors for their manufacture, which can vary by manufacture.

    Companies also make adjustments from time to time based on current default / fraud levels and of those given credit with different characteristics which defaulted, therefore giving them the power to adjust or observe the risk management sweet spot.

    Some companies pick certain credit profiles, with some credit cards they actually like people who occasionally miss payments and have an boilerplate score, only no CCJs as they like the fact yous'll incur some charges from time to time! A customer that always pays back calendar month past calendar month earns them most zip, vs a customer who borrows and pays the APR, with credit cards they can see on your credit profile if you always repay every month and y'all'd be of less involvement to them than a customer that doesn't and borrows.

    If the companies were willing to explicate why you lot failed information technology would be okay but they refuse to.

  • Could just exist a keying mistake and a name or accost was spelt wrongly and so it never found the details which will be an instant rejection.

    Experian credit score shouldn't exist 999 if there'due south been a recent awarding as a search reduces information technology and then I'd look to see if the search shows on the credit file. If not, then you probably accept your answer.

    No searches are coming up on the credit file so that does perchance seem to exist the instance.

    It'south a shame that Vodafone are saying the only next steps are to reapply in 3 months or to appeal the decision, which is what we've done.

  • Experian always over judge by a huge amount anyhow.

  • Rich_LRich_L Posts: 6,099

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    No searches are coming upwardly on the credit file so that does mayhap seem to be the example.

    It'due south a shame that Vodafone are proverb the only next steps are to reapply in 3 months or to appeal the decision, which is what we've done.

    Edit: mis-read

  • If the companies were willing to explain why you failed information technology would exist okay simply they decline to.

    The frontline staff don't demand to know the specific reasons, it probably isn't a good idea to enter into contend with customers either if the answer is no, sometimes in that location'south no one reason but cululative scoring.

  • I'd say a data entry issue, but it should accept been refered. Do they have whatsoever identity fraud protection in place?

    Get them to go with a real network...

  • enapaceenapace Posts: iv,303

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    The frontline staff don't need to know the specific reasons, it probably isn't a good idea to enter into contend with customers either if the respond is no, sometimes there's no one reason only cululative scoring.

    Agreed I only think the current system is heavily geared towards companies when it should be more towards the people taking out the credit policies.

  • Agreed I only think the electric current system is heavily geared towards companies when it should be more towards the people taking out the credit policies.

    Why? it's the companies taking the risk and giving the loan or contract / make new £500 handset for no money upwards front end, not the client.

  • I idea 999 was technically impossible? Because even a motorcar insurance ID search in your file within the last 12 months knocks information technology downward slightly? Or having even £1 of debt will knock information technology down slightly?

    Surely 850-880 is the highest possible?

  • Aye UpAye Upward Posts: 7,053

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    I say this as someone who works in the finance industry and reviews these decisions, it is plain a lender matter. I dislike how phone companies for instance and even my employer refer customers to Experian or Equifax to look at their contour. It really doesn't tell you lot annihilation, save your credit history, information technology is a default reply when lenders or credit related providers are questioned. The only people than tin reveal why a credit check failed is the visitor who ran the search. The credit related industry tries all it must to convince people they volition detect out what they demand contacts credit rating agencies.

    You volition already know what appears on your credit report, what most providers intendance nigh is ability to pay. This is how you end up with credit card limits going upto £10k and more in some instances. When companies run the search they look at the coin going through your bank account, if it has a consequent turnover and it kept within limits (overdraft) and so you volition notice more credit options open up to y'all.

    The difference betwixt finance providers and telecoms companies is the former legally has to assess your criteria doing affordability checks. Where as the latter don't, they want your money regardless of whether yous can afford to pay it. Naturally if you lot are alleged bankrupt or entered into an IVA and so yous volition not get anything supplied by credit for at least 5 years.

  • The family unit fellow member has 30 years of on-time mortgage repayments, credit card payments, loan payments, mobile phone contract payments.

    There is no logical reason why the application was denied, that I can see.

    We are still awaiting to hear from the team at Vodafone who deal with appeals.

  • enapaceenapace Posts: iv,303

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    Why? it's the companies taking the hazard and giving the loan or contract / brand new £500 handset for no money upwardly front, not the customer.

    Because information technology'south dead stock to them if they don't sell it that'southward there entire point they make so much on Handset contracts it'due south non real. Peculiarly when it's a cheap ass telephone they throwing in with the contract.

    I say this as someone who works in the finance industry and reviews these decisions, information technology is evidently a lender thing. I dislike how phone companies for example and even my employer refer customers to Experian or Equifax to wait at their profile. Information technology actually doesn't tell you anything, save your credit history, it is a default reply when lenders or credit related providers are questioned. The only people than can reveal why a credit cheque failed is the visitor who ran the search. The credit related manufacture tries all it must to convince people they will find out what they demand contacts credit rating agencies.

    You will already know what appears on your credit report, what most providers care nearly is ability to pay. This is how yous end up with credit carte limits going upto £10k and more in some instances. When companies run the search they wait at the money going through your bank account, if information technology has a consequent turnover and information technology kept within limits (overdraft) then you will observe more credit options open to you lot.

    The difference between finance providers and telecoms companies is the former legally has to assess your criteria doing affordability checks. Where as the latter don't, they want your money regardless of whether y'all can beget to pay it. Naturally if y'all are alleged bankrupt or entered into an IVA and then you will non get anything supplied by credit for at least v years.

    Precisely my point it isn't handled the best at all and credit rating companies are complete bull in my honest opinion. I work for a bank and accept had myself properly looked at by a finance department and it's done they don't intendance about electoral list for instance.

  • Aye UpAye Up Posts: 7,053

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    Precisely my bespeak it isn't handled the best at all and credit rating companies are complete bull in my honest opinion. I piece of work for a banking concern and take had myself properly looked at by a finance department and it'south done they don't care about electoral list for instance.

    Aforementioned for where I work, nearly places now rely on official government documents similar passports and drivers licence. In that location are some express circumstances where nosotros can get round that, unremarkably for children introduced past their parents (young person savings account). The days of finance on tap without checks are long gone, affordability checks take helped in this regard.

    Its probably the same for you, I get vetted every 12 months to check for whatever unknown defaults and such like. 6 weeks ago a colleague in another location was dismissed for not declaring his bankruptcy. They take it that seriously as I'thou sure you know.

    That said from my ain time in the mobile industry, the criteria for phones is a lot less restrictive and it really tin can depend on the mood of the person in credit control. Bizarrely disabling a asking for roaming can make information technology go through easier, most cases can be applied after 3 months. Though I should say this doesn't seem to be an choice when you purchase online, instore they may have that facility.

  • Considering it's dead stock to them if they don't sell it that's at that place entire point they brand and then much on Handset contracts information technology's non existent. Specially when information technology's a cheap ass phone they throwing in with the contract.

    Precisely my betoken information technology isn't handled the best at all and credit rating companies are complete balderdash in my honest opinion. I work for a bank and have had myself properly looked at by a finance section and it's done they don't care most balloter listing for instance.

    They are selling them, but it's really dead (or written off) if they mitt them out to people that don't pay or obtain them through fraud. This is a drifting point you lot're making, I was originally commenting on the reasons why they don't explicate the details of why a check failed which there are very adept reasons for.